Contact Us
If you have any questions, suggestions, or need assistance
Please do not hesitate to contact us immediately
Whether it’s product consultation, order details, or after-sales service, we are willing to provide you with assistance
Please contact us via email
unforget@lsguobaorouonline.sbs
- General Information
- Shipping Information
For international orders, please allow 9–20 business days, though delivery times may vary depending on your location.
If you need to change your shipping address or cancel an order,please contact me within 12 hours of placing your order.
- Please note
I take great care in packaging and processing your orders, but “Unforgetjewelry” is not responsible for lost or damaged items during transit.
International customers are responsible for any customs fees, VAT, taxes, or additional charges that may apply upon delivery in their country. Please check with your local postal or customs authority if you’re unsure.
- How to Care for Solder Jewellery
To maintain the beauty of your jewellery, I suggest removing it before swimming, bathing and exercising. It is best to avoid exposure to harsh chemicals such as oils and perfumes. Solder is resistant to water but with excessive contact it could become tarnished.
A polishing cloth can help keep your jewellery looking bright and shiny, but note that it is very normal for your jewellery to lose a bit of it’s shine over time.